How quickly do you respond to calls in New Braunfels?+
Emergency calls jump the queue โ we aim to have someone stabilizing an active leak in New Braunfels the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Will I get a written estimate before you begin?+
We give every New Braunfels customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Are you licensed and insured to work in New Braunfels, TX?+
Yes โ Big Toms Roofing is fully licensed to perform Flat Roof Repair in TX, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
Do you offer 24/7 emergency roof repair?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first โ we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Will you work directly with my insurance company?+
Yes โ we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many New Braunfels customers say this cuts weeks off their claim process.
How many days will a reroof take at my New Braunfels home?+
Most residential replacements in New Braunfels take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What roofing materials do you install?+
Our New Braunfels crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems โ we'll help you choose based on budget, home style, and how long you plan to stay in the house.
What kind of warranty comes with a new roof?+
Every Flat Roof Repair job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
How much does a roof inspection cost?+
Yes, we perform pre-purchase and pre-listing inspections throughout New Braunfels with a written report and photos โ useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Are you only in New Braunfels or do you cover nearby towns?+
We serve New Braunfels and the surrounding communities throughout New Braunfels, TX โ see the coverage section below for the specific zip codes and nearby cities we handle regularly.
