What's your response time for New Braunfels emergencies?+
Emergency calls jump the queue โ we aim to have someone stabilizing an active leak in New Braunfels the same day. Non-emergency estimate requests are typically scheduled within a day or two.
How does your pricing work?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active TX contractor license and full insurance coverage, and we'll provide proof of both on request โ most New Braunfels customers ask, and we expect that.
What happens if my roof is leaking right now?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first โ we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Can you help with my storm damage insurance claim?+
Yes โ we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many New Braunfels customers say this cuts weeks off their claim process.
How many days will a reroof take at my New Braunfels home?+
Most residential replacements in New Braunfels take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What brands do you work with?+
Our New Braunfels crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems โ we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Do you offer a warranty on your roofing work?+
Every Metal Roofing job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Can you inspect my roof before I buy or sell a home in New Braunfels?+
Yes, we perform pre-purchase and pre-listing inspections throughout New Braunfels with a written report and photos โ useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Are you only in New Braunfels or do you cover nearby towns?+
We serve New Braunfels and the surrounding communities throughout New Braunfels, TX โ see the coverage section below for the specific zip codes and nearby cities we handle regularly.
