What's your response time for New Braunfels emergencies?+
For active leaks or storm damage, we prioritize New Braunfels calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through New Braunfels.
Do you provide free, upfront pricing before starting work?+
We give every New Braunfels customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
What licensing and insurance do you carry?+
We hold an active TX contractor license and full insurance coverage, and we'll provide proof of both on request โ most New Braunfels customers ask, and we expect that.
Do you offer 24/7 emergency roof repair?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first โ we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Do you handle insurance paperwork?+
We regularly coordinate directly with insurance adjusters across New Braunfels, TX and provide the photo documentation and scope reports they need to process claims efficiently.
How long does a full roof replacement take?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
What brands do you work with?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Is your workmanship guaranteed?+
Every Storm Damage Roof Repair job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Do you do pre-listing or pre-purchase roof inspections?+
Yes, we perform pre-purchase and pre-listing inspections throughout New Braunfels with a written report and photos โ useful for negotiations on either side of the transaction. Ask about current pricing when you call.
What's your full service area in New Braunfels, TX?+
Beyond New Braunfels, our crews regularly service the surrounding New Braunfels, TX area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
